Patent · US Active

System, method, and computer program for identification of common root causes with sequential patterns

US9843472B1 · kind B1 · utility

3Cited by

2References

16Claims

0Family size

Assignee

AMDOCS DEVELOPMENT LIMITED · CY

Inventors

Peter Cogan · Dublin, IE
John Henry Hannon · Roscommon, IE
Michael Kerrigan · Rathfarnham, IE

Key dates

Filing date	Feb 12, 2016
Grant date	Dec 12, 2017
Priority date	—
Expiry date	Feb 12, 2036

Classification

Technology area (CPC H)Electricity
CPC primaryH04M15/70
WIPO fieldTelecommunications
WIPO sectorElectrical engineering

Abstract

A system, method, and computer program product are provided for identification of common root causes with sequential patterns. In use, a plurality of customer event sequences are identified. Additionally, the plurality of customer event sequences are grouped into a hierarchical framework of patterns. Further, a root-cause analysis (RCA) is performed for the customer event sequences utilizing the hierarchical framework of patterns.

Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.