Simulating real user issues in support environments
US9866466B2 · kind B2 · utility
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3References
14Claims
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Assignee
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Key dates
| Filing date | Jan 21, 2013 |
| Grant date | Jan 9, 2018 |
| Priority date | — |
| Expiry date | Oct 11, 2033 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L67/025
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
Methods, systems, and computer-readable and executable instructions are provided for simulating real user issues in support environments. Simulating real user issues in support environments can include providing stored data related to a real user issue associated with an application to a support device having the ability to modify the application, the stored data can include network traffic associated with a user device in a live environment and inputs provided via the user device. Simulating real user issues in support environments can include causing the support device to simulate the real user issue using the stored data.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.