Remote contractor system with case management
US9879875B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Nov 3, 2014 |
| Grant date | Jan 30, 2018 |
| Priority date | — |
| Expiry date | Jun 28, 2036 |
Classification
- Technology area (CPC Y)Emerging Cross-Sectional Technologies
- CPC primaryY04S40/18
- WIPO fieldThermal processes and apparatus
- WIPO sectorMechanical engineering
Abstract
A system that allows a contractor to remotely monitor and/or interact with its customers' building control systems, such as heating, ventilating and air conditioning (HVAC) systems, and analyze information obtained from the building control systems over time. Such a system may help the contractor monitor and diagnosis customer building control systems, setup service calls, achieve better customer relations, create more effective marketing opportunities, as well as other functions. In some cases, the disclosed system may help a contractor pro-actively identify possible issues with its customer's building control systems and may output an alert related to an operation of the customer's building control systems. Within the system, the contractor may able to open a case associated with the customer's building control systems and link related alerts to the case.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.