Service request management methods and apparatus
US9894163B2 · kind B2 · utility
Assignee
Inventor
Key dates
| Filing date | Mar 3, 2014 |
| Grant date | Feb 13, 2018 |
| Priority date | — |
| Expiry date | Sep 25, 2035 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q30/0601
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
A system, method, and apparatus for service request management are disclosed. An example method includes receiving service data from an information source and selecting a source data model that is associated with the information source, the source data model being configured to specify how the service data in a first format from the information source is to be mapped to data fields of a generic service data model. The example method also includes creating a service data entry of the generic service data model by applying the determined source data model to the service data and storing the service data into data fields of the service data entry. The example method further includes selecting a service provider based on the service data within the data fields of the service data entry and transmitting a service request message to the service provider including at least some of the service data.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.