Preventing contact by locking

US9911125B2 · kind B2 · utility

Assignee

• Bank of America Corporation · US

Inventors

• Ryan Scott Heller · Middletown, US
• Chung-Di Chou · Wilmington, US
• John J. Gately · Frisco, US
• Hudson Philip Hoen, IV · Wegberg, DE
• Andrew Sheldon · Mountain Top, US
• Patrick B. Smith · Garland, US
• Veera Venkata Vattikuti · Frisco, US

Key dates

• Filing date: Nov 4, 2013
• Grant date: Mar 6, 2018
• Expiry date: Apr 17, 2036

Classification

• Technology area (CPC G): Physics
• CPC primary: G06Q30/016
• WIPO field: IT methods for management
• WIPO sector: Electrical engineering

Abstract

Embodiments of the invention relate to systems, methods, and computer program products for preventing a customer communication by locking access to customer information. The system, method, and computer program product are configured to a) identify information relating to an event or condition that triggers a lock of customer information associated with a customer; b) lock at least a portion of the customer information associated with the customer based at least partially on the identifying; and c) generate a notification indicating that at least the portion of the customer information associated with the customer is locked based at least partially on the locking.