Systems and methods for providing a multi-channel communication service
US9912808B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Dec 9, 2016 |
| Grant date | Mar 6, 2018 |
| Priority date | — |
| Expiry date | Dec 9, 2036 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2203/5018
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A multi-channel communication services uses an object-oriented approach to processing communications. The multi-channel communication service is capable of recording conversations that a calling party has with one or more called parties in one continuous recording, even when multiple called parties are conferences into a call, and even when the calling party is transferred between multiple different called parties. In some embodiments, recording may include two or more tracks of recorded data. In that instance, the audio and/or video originating from the calling party is recorded in a first track, and the audio and/or video originating from all of the called parties is recorded in a second track.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.