Recommendations based on real-time usage information

US9924044B2 · kind B2 · utility

Assignees

• Verizon Patent and Licensing Inc. · US
• Cellco Partnership · US

Inventors

• Xuming Chen · San Ramon, US
• Lindsay Notwell · Columbus, US
• Phillip A. Ritter · Danville, US
• Barry F. Hoffner · Bound Brook Junction, US
• Imtiyaz Shaikh · Pleasant Hill, US
• Sergei Karpov · San Ramon, US
• Ho Yin Cheuk · Hoboken, US
• Javier A. Ferro · Somerville, US
• John C. Powell · Marysville, US

Key dates

• Filing date: Jan 20, 2011
• Grant date: Mar 20, 2018
• Expiry date: Mar 17, 2034

Classification

• Technology area (CPC G): Physics
• CPC primary: G06Q40/12
• WIPO field: IT methods for management
• WIPO sector: Electrical engineering

Abstract

A method including receiving a request for a service or an application from a user device associated with a customer; determining a type of service or a type of application; providing the service or the application; performing real-time tracking of the customer's usage of the service or the application based on the type of service or the type of application; generating one or more recommendations pertaining to the service or the application based on the real-time tracking; and sending the one or more recommendations to the customer via the user device.