Patent · US Active

System and method for utilizing SMS functionality to schedule follow-up

US9936074B1 · kind B1 · utility

2Cited by

2References

20Claims

0Family size

Assignee

JPMORGAN CHASE BANK, N.A. · US

Inventors

Mamta Ossan · Lawrenceville, US
Ryan A. Schlosser · New York, US
Richard H. Hogrogian · Cherry Hill, US
Michael David Geller · Weston, US
Leepika Dhillon · Bear, US

Key dates

Filing date	Dec 9, 2016
Grant date	Apr 3, 2018
Priority date	—
Expiry date	Dec 9, 2036

Classification

Technology area (CPC H)Electricity
CPC primaryH04M2242/28
WIPO fieldTelecommunications
WIPO sectorElectrical engineering

Abstract

A method and system facilitate scheduling of a response to a text directed to a landline by maintaining a registration of a handler system with a text hub, wherein the text hub intercepts text messages forwarded through a mobile carrier to multiple dedicated landlines. A message router of the registered handler system identifies the destination landline and routes the text message to a call center server system based on the identified destination landline. The method additionally includes processing the text message at the call center server utilizing a text processor. The text processor identifies a text sender, schedules a follow-up communication at a follow-up time, and queues the text message and scheduled follow-up.

Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.