Predicting service delivery metrics using system performance data
US9942103B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Aug 30, 2013 |
| Grant date | Apr 10, 2018 |
| Priority date | — |
| Expiry date | Apr 5, 2034 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L41/5074
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
A method for predicting a computerized service delivery organization workload including collecting data of a computer implementing service delivery routine including overlapping samples of load values, overlapping samples of performance values, overlapping samples of event outputs, ticket values and ticket volumes, building a first correlation of said load values with said performance values for predicting new performance values based on new data, building a second correlation of said performance values with said event outputs, said ticket values and said ticket volumes, combining said first and second correlations into a third correlation for correlating said load values with a ticket volume and an event volume, and determining at least one projected event volume or projected ticket volume value using said third correlation and at least one projected load value of said computer.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.