Customized communication routing
US9948780B1 · kind B1 · utility
2Cited by
2References
19Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Dec 21, 2015 |
| Grant date | Apr 17, 2018 |
| Priority date | — |
| Expiry date | Jun 21, 2036 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M3/5233
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
Devices, systems, and methods for customized communication routing based on user information. When a presence of a first user is detected on a pre-designated webpage of a plurality of webpages of a website, account information of the first user is retrieved in response to the detected presence and the pre-designated webpage is dynamically modified to present a communication routing option based on the account information of the first user. The communication routing option presented to the first user is different from a communication routing option presented to a second user having different account information.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.