Integrated social media server and architecture
US9967349B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Sep 25, 2014 |
| Grant date | May 8, 2018 |
| Priority date | — |
| Expiry date | May 1, 2035 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L67/51
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
Disclosed is a system including a social client and an intermediate server. A social client may be implemented as a mobile application or embedded as a component of a hosted application. The social client may include features/functions for a user to follow, tag, post, and/or comment on a case, a topic, user(s) concerning the case and/or topic, post(s) tagged to a topic, case(s) tagged by the user, or a combination thereof. The intermediate server may serve as an intermediate between backend system(s) and social client(s). For example, the intermediate server may receive a work order from a backend system, place the work order in an event stream and/or a work folder for the user, mark the work order as in-process when the user completes work, and return the work order to the backend system. The backend system may then mark the work order as having been completed.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.