Patent · US Active

Processing call center data

US9967398B2 · kind B2 · utility

0Cited by

3References

20Claims

0Family size

Assignee

ClearView Business Intelligence, LLC · US

Inventors

John Porter · Alliance, US
Bill Wiser · Hooper, US
Ben Johnson · Campobello, US

Key dates

Filing date	Sep 4, 2012
Grant date	May 8, 2018
Priority date	—
Expiry date	Sep 5, 2033

Classification

Technology area (CPC H)Electricity
CPC primaryH04M2201/38
WIPO fieldTelecommunications
WIPO sectorElectrical engineering

Abstract

For processing call center data, an access module receives call system data for a plurality of users. The access module further receives customer relationship management (CRM) data and receives user data for the plurality of users. A display module displays the call system data, the CRM data, and the user data in a temporal relationship for a first user as dashboard data.

Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.