Patent · US Active

Assisted approval of denied self-service transactions

US9972172B2 · kind B2 · utility

0Cited by
3References
20Claims
0Family size

Assignee

Inventor

Key dates

Filing dateApr 30, 2014
Grant dateMay 15, 2018
Priority date—
Expiry dateFeb 25, 2036

Classification

  • Technology area (CPC G)Physics
  • CPC primaryG07F19/20
  • WIPO fieldControl
  • WIPO sectorInstruments

Abstract

A Self-Service Terminal (SST) transaction is denied over an SST network. Transaction details for the transaction are sent over a second network to an assistant. The transaction details are evaluated to determine whether to override the transaction on the second network or whether to provide assistance to a customer associated with the transaction to successfully reprocess the transaction at the SST.

Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.