Dynamic customer relationship management while maintaining customer privacy
US9978070B1 · kind B1 · utility
3Cited by
0References
20Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Jun 17, 2014 |
| Grant date | May 22, 2018 |
| Priority date | — |
| Expiry date | Apr 12, 2036 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q30/0615
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Functionality is disclosed herein for providing messages specified by a third party to customers of an electronic marketplace while maintaining customer privacy. An occurrence of a customer relationship management event configured by a third party is detected and a message is provided to one or more customers of an electronic marketplace. Actions of customers of the electronic marketplace might be tracked that relate to the message. Analytics may also be provided to a third party while maintaining customer privacy.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.