Emergency mobile notification handling
US9992333B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Dec 30, 2016 |
| Grant date | Jun 5, 2018 |
| Priority date | — |
| Expiry date | Dec 30, 2036 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2242/04
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
Methods for operating a call center. In one example implementation, a call center maintains personal profiles of a number of clients of a service provided by the call center. At least some of the personal profiles include contact information for one or more entities designated by the respective clients for receiving information about the respective clients. A text-based electronic emergency notification message is received via an electronic network from a communication device associated with a particular one of the clients. The personal profile of the particular client includes contact information for one or more entities designated by the particular client for receiving information about the particular client from the call center. A notification that the communication device associated with the particular client received the text-based electronic emergency notification message is forwarded to one or more of the entities designated in the personal profile of the particular client.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.