Common gateway to call control systems

USRE42901E1 · kind E1 · reissue

Assignee

• TellMe Networks, Inc. · US

Inventors

• Terry R. Weissman · Los Altos, US
• James R. Eveningham · Los Altos Hills, US
• Shirish Andhare · Sunnyvale, US
• Daphne Luong · Los Altos, US
• Donald C. Jackson · Monte Sereno, US
• John Giannandrea · Palo Alto, US
• Brandon William Porter · Yarrow Point, US

Key dates

• Filing date: Jun 13, 2008
• Grant date: Nov 8, 2011
• Expiry date: Jun 13, 2028

Classification

• Technology area (CPC —): General

Abstract

A method of and apparatus for supporting intelligent call routing (ICR) systems multiple vendors, in a vendor neutral fashion using a computer is described. One embodiment has a voice program send a call routing request using an HTTP format to a call routing program. The call routing program decodes the HTTP request and identifies the appropriate vendor-specific communication format and communications method for talking to the ICR system specified in the HTTP request. The call routing program sends the request and receives the answers from the ICR system in the vendor specific formats. The call routing program provides the ICR system response back to the voice program in a vendor neutral fashion. This approach allows voice programs to easily be written that work with multiple ICR systems and allow component reuse of call routing code amongst programs that end up working with multiple systems.