System and method for distributing communication requests based on collaboration circle membership data using machine learning

USRE50388E1 · kind E1 · reissue

Assignee

• 8x8, Inc. · US

Inventors

• Turchese d'Andrea · Boston, US
• Alexander DiNunzio · Boston, US
• Nancy Ng Huang · Stoneham, US
• Keith Johnson · Boston, US

Key dates

• Filing date: Apr 7, 2022
• Grant date: Apr 15, 2025
• Expiry date: Apr 7, 2042

Classification

• Technology area (CPC —): General

Abstract

Various aspects of the subject technology related to systems, methods, and a machine readable storage medium for distributing communication requests based on collaboration circle membership data using machine learning. A system may be configured to receive a plurality of communication requests. Each communication request may include a request initiator and a request recipient. The system may process the plurality of communication requests to using one or more predictive models derived from a machine learning process to generate a communication request resolution for each of the plurality of communication requests. The system may forward a communication request notification to a request facilitator to implement the generated communication request resolution.