Patent assignee · US · COMPANY

Zendesk, Inc.

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26Patents
26Active
26Granted
51Portfolio score

Filing activity: Jul 9, 2012 → Oct 6, 2022

Most-cited patents

PatentTitleAreaCited byStatus
US10447498B2 Facilitating communications between virtual private clouds hosted by different cloud providers Electricity 5 Active
US9910931B2 Suggestive input systems, methods and applications for data rule creation Physics 4 Active
US10580012B2 Article-suggestion system for automatically resolving customer-service requests Physics 3 Active
US8661049B2 Weight-based stemming for improving search quality Physics 3 Active
US10992810B2 Web widget that facilitates telephone calls with customer-support agents and other customer-support services Electricity 2 Active
US11070671B1 Middleware pipeline that provides access to external servers to facilitate customer-support conversations Physics 2 Active
US11436610B2 Automatically clustering customer-support requests to form customer-support topics Physics 1 Active
US11343379B2 Web widget that facilitates telephone calls with customer-support agents and other customer-support services Electricity 1 Active
US11146512B1 Handing off customer-support conversations between a human agent and a bot without requiring code changes Physics 1 Active
US10841190B1 Using an inverse cumulative histogram to efficiently analyze web service request latencies Electricity 1 Active
US10721331B2 Using an integration service to facilitate interactions between software systems Electricity 1 Active
US11711276B2 Providing fast trigger matching to support business rules that modify customer-support tickets Electricity 0 Active
US11496372B2 Providing fast trigger matching to support business rules that modify customer-support tickets Electricity 0 Active
US11503156B2 Handing off customer-support conversations between a human agent and a bot without requiring code changes Physics 0 Active
US11044090B2 Facilitating request authentication at a network edge device Electricity 0 Active
US12112192B2 Split triggers for executing computer operations Electricity 0 Active
US11714746B2 Comparing the performance of multiple application versions Physics 0 Active
US12287792B2 Dense retrieval of document templates Physics 0 Active
US9172807B2 Techniques for customer relationship management Electricity 0 Active
US10795987B2 Rate-limiting API calls for an account in a customer-relationship-management system based on predicted abusive behavior Physics 0 Active
US11281627B2 Facilitating quick evaluation of trigger conditions for business rules that modify customer support tickets Physics 0 Active
US11595523B2 Web widget that facilitates telephone calls with customer-support agents and other customer-support services Electricity 0 Active
USD1084005S1 Display screen with a graphical user interface General 0 Active
US11397952B2 Semi-supervised, deep-learning approach for removing irrelevant sentences from text in a customer-support system Physics 0 Active
US10699183B2 Automated system for proposing help center articles to be written to facilitate resolving customer-service requests Physics 0 Active

Source: USPTO / EPO open patent data. Counts and citation impact are objective bibliographic measures.