Rate-limiting API calls for an account in a customer-relationship-management system based on predicted abusive behavior
US10795987B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Sep 29, 2017 |
| Grant date | Oct 6, 2020 |
| Priority date | — |
| Expiry date | Apr 26, 2038 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06N20/00
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
The disclosed embodiments relate to a system that detects and controls operations performed by abusive accounts in a customer-relationship-management system. During operation, the system obtains account-related information for an account in the customer-relationship-management system. Next, the system determines a likelihood that the account is being used for abusive purposes based on the account-related information. Finally, the system limits a rate of processing for application-programming interface (API) calls made from the account to the customer-relationship-management system based on the determined likelihood that the account is being used for abusive purposes.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.