Conor McGann
17Patents
6h-index
31Co-inventors
66Inventor score
Filing activity: Oct 11, 2000 → Nov 16, 2020
Most-cited inventions
| Patent | Title | Area | Cited by | Status |
|---|---|---|---|---|
| US6947982B1 | Distributed session services | Electricity | 71 | Expired |
| US8521818B2 | Methods and apparatus for recognizing and acting upon user intentions expressed in on-line conversations and similar environments | Physics | 62 | Active |
| US9635181B1 | Optimized routing of interactions to contact center agents based on machine learning | Electricity | 48 | Active |
| US9723151B2 | Optimized routing of interactions to contact center agents based on forecast agent availability and customer patience | Electricity | 31 | Active |
| US6920476B2 | Messaging system for computers | Physics | 12 | Expired |
| US9716792B2 | System and method for generating a network of contact center agents and customers for optimized routing of interactions | Electricity | 8 | Active |
| US10127321B2 | Proactive knowledge offering system and method | Physics | 4 | Active |
| US10630838B2 | System and method for dynamic dialog control for contact center systems | Electricity | 4 | Active |
| US10373171B2 | System and method for making engagement offers based on observed navigation path | Physics | 3 | Active |
| US9866695B1 | System and method for predictive routing based on a customer journey patience | Electricity | 3 | Active |
| US11134152B2 | System and method for managing a dialog between a contact center system and a user thereof | Electricity | 2 | Active |
| US11245793B2 | System and method for managing a dialog between a contact center system and a user thereof | Electricity | 1 | Active |
| US11172063B2 | System and method for extracting domain model for dynamic dialog control | Electricity | 1 | Active |
| US11134153B2 | System and method for managing a dialog between a contact center system and a user thereof | Electricity | 1 | Active |
| US11468897B2 | Systems and methods related to automated transcription of voice communications | Electricity | 0 | Active |
| US11019205B2 | System and method for dynamic dialog control for contact center system | Electricity | 0 | Active |
| US10419614B2 | System and method for predictive routing based on a customer journey patience | Electricity | 0 | Active |
Source: USPTO / EPO open patent data. Inventor disambiguation is heuristic; counts are objective bibliographic measures.