John Z. Taylor
8Patents
6h-index
14Co-inventors
56Inventor score
Filing activity: Mar 11, 1999 → Apr 30, 2009
Most-cited inventions
| Patent | Title | Area | Cited by | Status |
|---|---|---|---|---|
| US6820260B1 | Customized applet-on-hold arrangement | Electricity | 255 | Expired |
| US6366668B1 | Method of routing calls in an automatic call distribution network | Electricity | 143 | Expired |
| US6563920B1 | Methods and apparatus for processing of communications in a call center based on variable rest period determinations | Electricity | 109 | Expired |
| US7787609B1 | Prioritized service delivery based on presence and availability of interruptible enterprise resources with skills | Electricity | 93 | Active |
| US6732188B1 | Method for providing customer treatment based on specified rules in conjunction with network source address of a request originator | Electricity | 59 | Expired |
| US8054964B2 | System and method for detecting emotions at different steps in a communication | Electricity | 29 | Active |
| US8577015B2 | Method and apparatus for the automated delivery of notifications to contacts based on predicted work prioritization | Electricity | 6 | Active |
| US10671600B1 | Communications-enabled dynamic social network routing utilizing presence | Physics | 0 | Active |
Source: USPTO / EPO open patent data. Inventor disambiguation is heuristic; counts are objective bibliographic measures.