Joseph Smyth
19Patents
6h-index
21Co-inventors
66Inventor score
Filing activity: Jul 7, 1999 → Mar 13, 2019
Most-cited inventions
| Patent | Title | Area | Cited by | Status |
|---|---|---|---|---|
| US7007098B1 | Methods of controlling video signals in a video conference | Electricity | 95 | Expired |
| US6678246B1 | Processing data packets | Electricity | 43 | Expired |
| US6697342B1 | Conference circuit for encoded digital audio | Electricity | 23 | Expired |
| US6853719B2 | Provision of media content to telephony callers on-hold | Electricity | 13 | Expired |
| US7796524B1 | Monitoring quality of service in packet-based communications | Electricity | 12 | Expired |
| US9473639B2 | System and method for agent selection in an enterprise | Electricity | 6 | Active |
| US8966093B2 | Seamless hand-off of combined unified communications and virtual desktop infrastructure sessions | Electricity | 3 | Active |
| US8918459B2 | Managing instant messenger contacts at a contact center | Electricity | 3 | Active |
| US9503527B1 | Personalized phone registration based on virtual desktop infrastructure | Electricity | 2 | Active |
| US9083806B2 | Method of bootstrapping contact center | Electricity | 2 | Active |
| US10165121B2 | System and method for dynamic call traffic routing | Electricity | 1 | Active |
| US10817894B2 | System and method for dynamic temporary groups | Electricity | 1 | Active |
| US9628625B2 | System and method to use predicted agent state to optimize selection strategy | Electricity | 0 | Active |
| US9407568B2 | Self-configuring dynamic contact center | Electricity | 0 | Active |
| US11553317B2 | System and method for interaction routing by applying predictive analytics and machine learning to web and mobile application context | Physics | 0 | Active |
| US8402088B2 | Establishing telephone calls at a specified future time using a URI and a web-based telephony application | Electricity | 0 | Active |
| US9015322B2 | Access to resources in a virtual environment | Electricity | 0 | Active |
| US11463847B2 | System and method for interaction routing by applying predictive analytics and machine learning to web and mobile application context | Physics | 0 | Active |
| US9020128B1 | System and method for cost-based automatic call distribution with statistically predictable wait time | Physics | 0 | Active |
Source: USPTO / EPO open patent data. Inventor disambiguation is heuristic; counts are objective bibliographic measures.