System and method for interaction routing by applying predictive analytics and machine learning to web and mobile application context
US11553317B2 · kind B2 · utility
Inventors
Key dates
| Filing date | Mar 13, 2019 |
| Grant date | Jan 10, 2023 |
| Priority date | — |
| Expiry date | Apr 27, 2041 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06N20/00
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
A system and method that pre-configure a telecommunication path between two users across a network. A server communicates an Application Programming Interface (API) to a website of an entity which, when accessed by a first user at a remote terminal, loads the API into the user terminal, captures data representative of the interaction of the first user with the website in real time, and communicates the data across the network to the server. The server compares the data with stored attributes of second users to identify a matching second user. The data is analyzed and used to predict a successful outcome between the two users. The server selects a network address of the matched second user, and, upon initiation of a telecommunication with the entity by the first user, routes the telecommunication to the network address and communicates the data to a second terminal of the matched second user.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.