Keene Hedges Capers
15Patents
8h-index
6Co-inventors
61Inventor score
Filing activity: May 18, 2005 → Jun 8, 2018
Most-cited inventions
| Patent | Title | Area | Cited by | Status |
|---|---|---|---|---|
| US8094790B2 | Method and software for training a customer service representative by analysis of a telephonic interaction between a customer and a contact center | Electricity | 260 | Active |
| US7995717B2 | Method and system for analyzing separated voice data of a telephonic communication between a customer and a contact center by applying a psychological behavioral model thereto | Electricity | 228 | Active |
| US8094803B2 | Method and system for analyzing separated voice data of a telephonic communication between a customer and a contact center by applying a psychological behavioral model thereto | Electricity | 56 | Active |
| US9407768B2 | Methods and system for analyzing multichannel electronic communication data | Electricity | 21 | Active |
| US8594285B2 | Method and system for analyzing separated voice data of a telephonic communication between a customer and a contact center by applying a psychological behavioral model thereto | Electricity | 16 | Active |
| US9083801B2 | Methods and system for analyzing multichannel electronic communication data | Electricity | 16 | Active |
| US8781102B2 | Method and system for analyzing a communication by applying a behavioral model thereto | Electricity | 15 | Active |
| US9667788B2 | Responsive communication system for analyzed multichannel electronic communication | Electricity | 11 | Active |
| US9357071B2 | Method and system for analyzing a communication by applying a behavioral model thereto | Electricity | 7 | Active |
| US9191510B2 | Methods and system for analyzing multichannel electronic communication data | Electricity | 7 | Active |
| US9942400B2 | System and methods for analyzing multichannel communications including voice data | Electricity | 7 | Active |
| US9571650B2 | Method and system for generating a responsive communication based on behavioral assessment data | Electricity | 6 | Active |
| US10129402B1 | Customer satisfaction analysis of caller interaction event data system and methods | Electricity | 4 | Active |
| US10021248B2 | Method and system for analyzing caller interaction event data | Electricity | 1 | Active |
| US10194029B2 | System and methods for analyzing online forum language | Electricity | 0 | Active |
Source: USPTO / EPO open patent data. Inventor disambiguation is heuristic; counts are objective bibliographic measures.