Patent · US Active

Method and system for analyzing caller interaction event data

US10021248B2 · kind B2 · utility

1Cited by

187References

27Claims

0Family size

Assignee

MATTERSIGHT CORPORATION · US

Inventors

Kelly Conway · Lake Bluff, US
Keene Hedges Capers · Village of La Jolla, US
Christopher Danson · Austin, US
Douglas Brown · Austin, US
David Gustafson · Lake Bluff, US
Roger Warford · Hoschton, US
Melissa Moore · Chicago, US

Key dates

Filing date	Feb 13, 2017
Grant date	Jul 10, 2018
Priority date	—
Expiry date	Feb 13, 2037

Classification

Technology area (CPC H)Electricity
CPC primaryH04M2201/40
WIPO fieldTelecommunications
WIPO sectorElectrical engineering

Abstract

A method for analyzing caller interaction events that includes receiving, by a processor, a caller interaction event between an agent and a caller, extracting, by a processor, caller event data from the caller interaction event, analyzing, by a processor, the caller event data, and generating, by a processor, a report displaying one or more selected categories of the caller event data. Systems and non-transitory, computer readable media that control an executable computer readable program code embodied therein, are also described.

Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.