Mark Franklin Sidell
23Patents
20h-index
12Co-inventors
82Inventor score
Filing activity: Nov 12, 1985 → Jan 19, 2015
Most-cited inventions
| Patent | Title | Area | Cited by | Status |
|---|---|---|---|---|
| US6170011A | Method and apparatus for determining and initiating interaction directionality within a multimedia communication center | Electricity | 530 | Expired |
| US6138139A | Method and apparatus for supporting diverse interaction paths within a multimedia communication center | Emerging Cross-Sectional Technologies | 469 | Expired |
| US6230197A | Method and apparatus for rules-based storage and retrieval of multimedia interactions within a communication center | Emerging Cross-Sectional Technologies | 343 | Expired |
| US6167395A | Method and apparatus for creating specialized multimedia threads in a multimedia communication center | Emerging Cross-Sectional Technologies | 331 | Expired |
| US6108711A | Operating system having external media layer, workflow layer, internal media layer, and knowledge base for routing media events between transactions | Emerging Cross-Sectional Technologies | 312 | Expired |
| US6212178A | Method and apparatus for selectively presenting media-options to clients of a multimedia call center | Emerging Cross-Sectional Technologies | 285 | Expired |
| US6381640B1 | Method and apparatus for automated personalization and presentation of workload assignments to agents within a multimedia communication center | Electricity | 237 | Expired |
| US4783803A | Speech recognition apparatus and method | Physics | 211 | Expired |
| US6345305B1 | Operating system having external media layer, workflow layer, internal media layer, and knowledge base for routing media events between transactions | Emerging Cross-Sectional Technologies | 207 | Expired |
| US6332154A | Method and apparatus for providing media-independent self-help modules within a multimedia communication-center customer interface | Electricity | 195 | Expired |
| US6370508B2 | Interface engine for managing business processes within a multimedia communication-center | Electricity | 142 | Expired |
| US6910072B2 | Method and apparatus for providing media-independent self-help modules within a multimedia communication-center customer interface | Electricity | 86 | Expired |
| US6718366B2 | Method and apparatus for providing media-independent self-help modules within a multimedia communication-center customer interface | Electricity | 68 | Expired |
| US6539419B2 | Method and apparatus for providing media-independent self-help modules within a multimedia communication-center customer interface | Electricity | 61 | Expired |
| US8316128B2 | Methods and system for creating and managing identity oriented networked communication | Electricity | 58 | Active |
| US8250150B2 | Methods and apparatus for identifying and facilitating a social interaction structure over a data packet network | Electricity | 53 | Expired |
| US7120700B2 | Method and system for processing multi-media transactions in a communication center | Electricity | 40 | Expired |
| US7039857B2 | Method and apparatus for building multimedia applications using interactive multimedia viewers | Electricity | 36 | Expired |
| US6874119B2 | Stored-media interface engine providing an abstract record of stored multimedia files within a multimedia communication center | Emerging Cross-Sectional Technologies | 32 | Expired |
| US7779067B2 | User specific support in communications systems | Electricity | 22 | Active |
| US9350808B2 | Method for routing transactions between internal and external partners in a communication center | Electricity | 14 | Active |
| US9537933B2 | Server-client interaction and information management system | Electricity | 8 | Active |
| US8971216B2 | Method for routing transactions between internal and external partners in a communication center | Electricity | 6 | Active |
Source: USPTO / EPO open patent data. Inventor disambiguation is heuristic; counts are objective bibliographic measures.