Stored-media interface engine providing an abstract record of stored multimedia files within a multimedia communication center

US6874119B2 · kind B2 · utility

Assignee

• Genesys Telecommunications Laboratories, Inc. · US

Inventors

• Christopher Clemmett Macleod Beck · Oceanside, US
• Jonathan Michael Berke · San Diego, US
• Joel A Johnstone · San Diego, US
• Robin Marie Mitchell · Irvine, US
• James Karl Powers · Carlsbad, US
• Mark Franklin Sidell · Chapel Hill, US
• Charles Dazler Knuff · Carlsbad, US

Key dates

• Filing date: Oct 29, 1998
• Grant date: Mar 29, 2005
• Expiry date: Oct 29, 2018

Classification

• Technology area (CPC Y): Emerging Cross-Sectional Technologies
• CPC primary: Y10S707/99931
• WIPO field: Telecommunications
• WIPO sector: Electrical engineering

Abstract

An Interaction Object Model (IOM) Interface to a data repository includes objects representing files in the data repository; standardized information about each file, the information associated in the IOM with each object, and an updating interface communicating with the data repository, keeping objects conformal with the files in the data repository. An interaction interface to system function modules requiring data associated with the files in the data repository is provided, wherein through the interaction interface the system function modules are enabled to retrieve required data from the IOM without accessing the data files in the data repository directly. A principle use is in a multimedia call center, storing text and non-text transactions of the call center.