Mark Michelson
13Patents
10h-index
17Co-inventors
65Inventor score
Filing activity: Sep 12, 1994 → May 12, 2005
Most-cited inventions
| Patent | Title | Area | Cited by | Status |
|---|---|---|---|---|
| US6222919A | Method and system for routing incoming telephone calls to available agents based on agent skills | Electricity | 335 | Expired |
| US7184540B2 | Personality based matching of callers to agents in a communication system | Electricity | 285 | Expired |
| US5715306A | Automatic call distribution system with user definable logging and method therefor | Electricity | 66 | Expired |
| US5500891A | Telecommunication system with multilink host computer call control interface system and method | Electricity | 52 | Expired |
| US7197132B2 | Adaptive transaction guidance | Electricity | 23 | Expired |
| US7058578B2 | Media translator for transaction processing system | Physics | 17 | Expired |
| US7151826B2 | Third party coaching for agents in a communication system | Electricity | 16 | Expired |
| US7492888B2 | Method and apparatus for assigning priorities by applying dynamically-changeable business rules | Electricity | 14 | Expired |
| US6931119B2 | Apparatus and method for providing caller-specific data to agent station and for automatically launching corresponding application | Electricity | 13 | Expired |
| US7460659B2 | Best practices learning for agents in a communication system | Electricity | 13 | Expired |
| US6868153B2 | Customer touch-point scoring system | Electricity | 0 | Expired |
| US8358774B2 | Enterprise-wide occupancy based routing | Electricity | 0 | Active |
| US7324640B2 | Transaction outcome state mapping | Electricity | 0 | Expired |
Source: USPTO / EPO open patent data. Inventor disambiguation is heuristic; counts are objective bibliographic measures.