Customer touch-point scoring system
US6868153B2 · kind B2 · utility
0Cited by
17References
40Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Mar 12, 2002 |
| Grant date | Mar 15, 2005 |
| Priority date | — |
| Expiry date | Sep 6, 2023 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2201/12
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A method and apparatus are provided for measuring a call handling efficiency of a call center. The method includes the steps of measuring a touch-point indicia for a call and adding the measured indicia to a touch point history of the call.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.