Merijn te Booij
17Patents
4h-index
24Co-inventors
56Inventor score
Filing activity: Aug 6, 2013 → Jun 18, 2023
Most-cited inventions
| Patent | Title | Area | Cited by | Status |
|---|---|---|---|---|
| US10154138B2 | System and method for optimizing physical placement of contact center agents on a contact center floor | Electricity | 24 | Active |
| US9609131B2 | Activities assignment optimization for multi-skill contact center | Electricity | 21 | Active |
| US9154627B2 | Activities assignment optimization for multi-skill contact center | Electricity | 11 | Active |
| US9774737B2 | System and method for customer experience management | Electricity | 4 | Active |
| US9654637B2 | Customer controlled interaction management | Electricity | 3 | Active |
| US9392116B2 | System and method for customer experience management | Electricity | 2 | Active |
| US10497003B2 | System and method for managing customer interactions | Physics | 2 | Active |
| US9900437B2 | Customer controlled interaction management | Electricity | 2 | Active |
| US10158757B2 | System and method for optimizing contact center resource groups | Electricity | 2 | Active |
| US11893904B2 | Utilizing conversational artificial intelligence to train agents | Electricity | 1 | Active |
| US10135982B2 | System and method for customer experience management | Electricity | 1 | Active |
| US10607167B2 | System and method for intelligent task management and routing based on physiological sensor input data | Electricity | 1 | Active |
| US12095949B2 | Real-time agent assist | Physics | 1 | Active |
| US10110747B2 | Activities assignment optimization for multi-skill contact center | Electricity | 0 | Active |
| US10498896B2 | Customer controlled interaction management | Electricity | 0 | Active |
| US12418615B2 | Technologies for contact center agent incentivization via automated gamification | Physics | 0 | Active |
| US10007919B2 | System and method for managing customer interactions | Physics | 0 | Active |
Source: USPTO / EPO open patent data. Inventor disambiguation is heuristic; counts are objective bibliographic measures.