Technologies for contact center agent incentivization via automated gamification
US12418615B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Jun 18, 2023 |
| Grant date | Sep 16, 2025 |
| Priority date | — |
| Expiry date | Sep 20, 2043 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q10/06398
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
A method for contact center agent incentivization via automated gamification according to an embodiment includes transferring an interaction between a contact center agent and a user to an automated agent, prompting, by the automated agent, the user to reward the contact center agent based on the interaction between the user and the contact center agent, receiving a selection of a reward option made by the user in response to prompting the user to reward the contact center agent, determining a point value associated with the user's selected reward option based on a mapping table, and associating the user's selected reward option with the contact center agent in an agent rewards table.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.