Michael R. Bourke
12Patents
6h-index
17Co-inventors
59Inventor score
Filing activity: Feb 22, 2006 → Jul 13, 2020
Most-cited inventions
| Patent | Title | Area | Cited by | Status |
|---|---|---|---|---|
| US8078486B1 | Systems and methods for providing workforce optimization to branch and back offices | Electricity | 31 | Active |
| US7864946B1 | Systems and methods for scheduling call center agents using quality data and correlation-based discovery | Electricity | 26 | Active |
| US7853006B1 | Systems and methods for scheduling call center agents using quality data and correlation-based discovery | Electricity | 23 | Active |
| US8719067B2 | Monitoring and displaying the scheduled and actuated activities of a workforce | Physics | 14 | Active |
| US10445667B2 | System and method of work assignment management | Physics | 10 | Active |
| US7953621B2 | Systems and methods for displaying agent activity exceptions | Physics | 6 | Active |
| US9207907B1 | Systems and methods for updating schedules | Physics | 4 | Active |
| US11010695B2 | System and method of work assignment management | Physics | 4 | Active |
| US10713603B2 | System and method of work assignment management | Physics | 3 | Active |
| US11403569B2 | System and method of work assignment management | Physics | 3 | Active |
| US8645179B2 | Systems and methods of partial shift swapping | Physics | 1 | Active |
| US8131578B2 | Systems and methods for automatic scheduling of a workforce | Physics | 0 | Active |
Source: USPTO / EPO open patent data. Inventor disambiguation is heuristic; counts are objective bibliographic measures.