Patrick Peterson
24Patents
16h-index
27Co-inventors
81Inventor score
Filing activity: Apr 20, 1989 → Aug 8, 2023
Most-cited inventions
| Patent | Title | Area | Cited by | Status |
|---|---|---|---|---|
| US5319735A | Embedded signalling | Electricity | 740 | Expired |
| US7039166B1 | Apparatus and method for visually representing behavior of a user of an automated response system | Electricity | 338 | Expired |
| US6922466B1 | System and method for assessing a call center | Electricity | 270 | Expired |
| US6895083B1 | System and method for maximum benefit routing | Electricity | 176 | Expired |
| US6970554B1 | System and method for observing calls to a call center | Electricity | 170 | Expired |
| US4956867A | Adaptive beamforming for noise reduction | Electricity | 145 | Expired |
| US6700972B1 | System and method for processing and collecting data from a call directed to a call center | Electricity | 122 | Expired |
| US6904143B1 | Apparatus and method for logging events that occur when interacting with an automated call center system | Electricity | 114 | Expired |
| US7003079B1 | Apparatus and method for monitoring performance of an automated response system | Electricity | 110 | Expired |
| US6823054B1 | Apparatus and method for analyzing an automated response system | Electricity | 98 | Expired |
| US6879685B1 | Apparatus and method for analyzing routing of calls in an automated response system | Electricity | 86 | Expired |
| US6052093A | Small omni-directional, slot antenna | Electricity | 81 | Expired |
| US6937705B1 | Apparatus and method for visually representing events in calls handled by an automated response system | Electricity | 75 | Expired |
| US6898277B1 | System and method for annotating recorded information from contacts to contact center | Emerging Cross-Sectional Technologies | 62 | Expired |
| US6882723B1 | Apparatus and method for quantifying an automation benefit of an automated response system | Electricity | 42 | Expired |
| US8102973B2 | Systems and methods for presenting end to end calls and associated information | Electricity | 18 | Active |
| US7092506B1 | Systems and methods for providing audio information to service agents | Electricity | 12 | Expired |
| US11568231B2 | Waypoint detection for a contact center analysis system | Physics | 3 | Active |
| US8885798B2 | Systems and methods for presenting end to end calls and associated information | Electricity | 3 | Active |
| US9407764B2 | Systems and methods for presenting end to end calls and associated information | Electricity | 1 | Active |
| US11418647B1 | Presenting multiple customer contact channels in a browseable interface | Electricity | 1 | Active |
| US11778094B2 | Time tolerant prompt detection | Electricity | 0 | Active |
| US11825025B2 | Prompt detection by dividing waveform snippets into smaller snipplet portions | Electricity | 0 | Active |
| US12034884B2 | Time tolerant prompt detection | Electricity | 0 | Active |
Source: USPTO / EPO open patent data. Inventor disambiguation is heuristic; counts are objective bibliographic measures.