Robin H. Foster
30Patents
24h-index
24Co-inventors
81Inventor score
Filing activity: Sep 30, 1996 → Apr 18, 2013
Most-cited inventions
| Patent | Title | Area | Cited by | Status |
|---|---|---|---|---|
| US6163607A | Optimizing call-center performance by using predictive data to distribute agents among calls | Electricity | 655 | Expired |
| US6173053A | Optimizing call-center performance by using predictive data to distribute calls among agents | Electricity | 426 | Expired |
| US6064731A | Arrangement for improving retention of call center's customers | Electricity | 370 | Expired |
| US6535601B1 | Skill-value queuing in a call center | Electricity | 324 | Expired |
| US5905793A | Waiting-call selection based on anticipated wait times | Electricity | 272 | Expired |
| US6661889B1 | Methods and apparatus for multi-variable work assignment in a call center | Electricity | 262 | Expired |
| US5982873A | Waiting-call selection based on objectives | Electricity | 258 | Expired |
| US6192122A | Call center agent selection that optimizes call wait times | Electricity | 228 | Expired |
| US5903877A | Transaction center for processing customer transaction requests from alternative media sources | Electricity | 187 | Expired |
| US6088441A | Arrangement for equalizing levels of service among skills | Electricity | 138 | Expired |
| US6356632B1 | Call selection and agent selection in a call center based on agent staffing schedule | Electricity | 130 | Expired |
| US6366666B2 | Adjustment of call selection to achieve target values for interval-based performance metrics in a call center | Electricity | 115 | Expired |
| US6563920B1 | Methods and apparatus for processing of communications in a call center based on variable rest period determinations | Electricity | 109 | Expired |
| US7787609B1 | Prioritized service delivery based on presence and availability of interruptible enterprise resources with skills | Electricity | 93 | Active |
| US6614903B1 | Methods and apparatus for service state-based processing of communications in a call center | Electricity | 86 | Expired |
| US7035927B2 | Intelligent inbound/outbound communications blending | Electricity | 61 | Expired |
| US6732188B1 | Method for providing customer treatment based on specified rules in conjunction with network source address of a request originator | Electricity | 59 | Expired |
| US6766013B2 | Timely shut-down of a real-time work center | Electricity | 59 | Expired |
| US6353667B1 | Minimum interruption cycle time threshold for reserve call center agents | Electricity | 52 | Expired |
| US6359982B1 | Methods and apparatus for determining measures of agent-related occupancy in a call center | Electricity | 46 | Expired |
| US6633640B1 | Methods and apparatus for analysis of load-balanced multi-site call processing systems | Electricity | 42 | Expired |
| US6088720A | Self-cleaning and forwarding feature for electronic mailboxes | Physics | 39 | Expired |
| US6694009B1 | Estimation of a work item's wait-time from the present stages of processing of preceding work items | Electricity | 34 | Expired |
| US6925165B2 | Call selection based on continuum skill levels in a call center | Electricity | 25 | Expired |
| US6760428B2 | Modification of voice prompting based on prior communication in a call center | Electricity | 23 | Expired |
Source: USPTO / EPO open patent data. Inventor disambiguation is heuristic; counts are objective bibliographic measures.