Timely shut-down of a real-time work center
US6766013B2 · kind B2 · utility
59Cited by
4References
16Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Jun 5, 2001 |
| Grant date | Jul 20, 2004 |
| Priority date | — |
| Expiry date | Aug 4, 2022 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M3/5238
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A call center (100) rejects further calls when the sum of the present time, the anticipated call in-queue wait time (112), and the anticipated call service time (114) for this type (106-108) of call exceeds the closing time of the call center. The call center may redirect the rejected calls to another call center if it determines that the other call center can service them by its closing time.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.