Sheldon Davis
11Patents
4h-index
15Co-inventors
57Inventor score
Filing activity: Dec 22, 1998 → Oct 7, 2021
Most-cited inventions
| Patent | Title | Area | Cited by | Status |
|---|---|---|---|---|
| US6744761B1 | Workflow manager | Physics | 55 | Expired |
| US6314177A | Communications handling center and communications forwarding method using agent attributes | Electricity | 45 | Expired |
| US8300632B2 | System and method for distributed call monitoring/recording using the session initiation protocol (SIP) | Electricity | 41 | Active |
| US8036682B1 | Apparatus and method for call center call-back | Electricity | 6 | Active |
| US8767944B1 | Mechanism for status and control communication over SIP using CODEC tunneling | Electricity | 4 | Active |
| US9531782B2 | Dynamic management of collaboration sessions using real-time text analytics | Electricity | 4 | Active |
| US9860380B2 | Agent rating prediction and routing | Electricity | 1 | Active |
| US9876860B2 | Variable capture between applications | Electricity | 0 | Active |
| US9609133B2 | Predictive model for abandoned calls | Electricity | 0 | Active |
| US11172057B2 | Systems and methods for managing devices using dynamically configurable device and protocols definitions | Electricity | 0 | Active |
| US11522981B2 | Systems and methods for managing devices using dynamically configurable device and protocols definitions | Electricity | 0 | Active |
Source: USPTO / EPO open patent data. Inventor disambiguation is heuristic; counts are objective bibliographic measures.