Mechanism for status and control communication over SIP using CODEC tunneling
US8767944B1 · kind B1 · utility
4Cited by
173References
26Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Jan 3, 2007 |
| Grant date | Jul 1, 2014 |
| Priority date | — |
| Expiry date | Sep 5, 2030 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L65/65
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
A distributed contact center and method of managing data transfers between the distributed parts of the contact center is provided. Distributed parts of the contact center are joined together through a known communications initiation protocol such as SIP, then status information and/or control signals are transferred between the distributed parts using lossless communication protocols.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.