Thomas Veatch
9Patents
5h-index
1Co-inventors
45Inventor score
Filing activity: Jul 13, 2012 → Nov 28, 2016
Most-cited inventions
| Patent | Title | Area | Cited by | Status |
|---|---|---|---|---|
| US8837687B2 | Computer-implemented system and method for matching agents with callers in an automated call center environment based on user traits | Electricity | 27 | Active |
| US8837706B2 | Computer-implemented system and method for providing coaching to agents in an automated call center environment based on user traits | Electricity | 12 | Active |
| USD729531S1 | Cross-legged sitting device | General | 9 | Active |
| US8842811B2 | Computer-implemented system and method for providing recommendations regarding hiring agents in an automated call center environment based on user traits | Electricity | 7 | Active |
| US10038784B2 | System and method for providing agent guidance | Electricity | 7 | Active |
| US10027804B2 | System and method for providing hiring recommendations of agents within a call center | Electricity | 5 | Active |
| US10044864B2 | Computer-implemented system and method for assigning call agents to callers | Electricity | 5 | Active |
| US9159054B2 | System and method for providing guidance to persuade a caller | Electricity | 5 | Active |
| US9509845B2 | System and method for pairing agents and callers within a call center | Electricity | 4 | Active |
Source: USPTO / EPO open patent data. Inventor disambiguation is heuristic; counts are objective bibliographic measures.