System and method for providing hiring recommendations of agents within a call center
US10027804B2 · kind B2 · utility
5Cited by
7References
20Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Sep 22, 2014 |
| Grant date | Jul 17, 2018 |
| Priority date | — |
| Expiry date | Sep 22, 2034 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2203/402
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A system and method for providing hiring recommendations of agents within a call center is provided. A voice sample is received from a candidate agent. The voice sample is analyzed by comparing the voice sample with at least one voice model associated with voice characteristics for two or more populations of a trait. One of the populations to which the candidate agent belongs for that trait is identified. A score is assigned to the candidate agent based on the identified population for the trait. A recommendation for hire for the candidate agent is provided based on the assigned score.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.