System and method for automated root cause investigation
US10043187B2 · kind B2 · utility
5Cited by
1References
21Claims
0Family size
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Key dates
| Filing date | Jun 23, 2016 |
| Grant date | Aug 7, 2018 |
| Priority date | — |
| Expiry date | Jan 2, 2037 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2203/556
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A system and method for investigating an issue may include defining a set of phrase categories; associating each of a set of recorded interactions with at least one phrase category; receiving a selection of a first time interval and a second time interval; selecting a reference phrase category; calculating, for at least some of the phrase categories in the set of phrase categories a correlation differential based on a trend of the phrase category and a trend of the reference phrase category and, if a correlation differential of a category is larger than a threshold then including the category in the reference category.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.