Determining application experience based on paralinguistic information
US10049664B1 · kind B1 · utility
Assignee
Inventors
Key dates
| Filing date | Oct 27, 2016 |
| Grant date | Aug 14, 2018 |
| Priority date | — |
| Expiry date | Oct 27, 2036 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG10L2015/223
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Techniques are disclosed for determining application experience of a user based on paralinguistic information determined for the user. One embodiment presented herein includes a computer-implemented method, which includes receiving, at a computing device, one or more audio streams. Each audio stream includes audio from a user interacting with at least one page of an application. The computer-implemented method also includes generating paralinguistic information from at least one of the audio streams. The paralinguistic information characterizes acoustic aspects of the audio stream that are distinct from verbal content of the audio stream. The computer-implemented method further includes determining, from the paralinguistic information, at least a current user sentiment regarding the at least one page, determining, based on evaluating the current user sentiment, that the user is predicted to discontinue use of the application, and taking action to reduce the likelihood of the user discontinuing use of the application.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.