Benjamin Indyk
41Patents
9h-index
18Co-inventors
64Inventor score
Filing activity: Feb 16, 2016 → Nov 2, 2022
Most-cited inventions
| Patent | Title | Area | Cited by | Status |
|---|---|---|---|---|
| US10049664B1 | Determining application experience based on paralinguistic information | Physics | 31 | Active |
| US9818406B1 | Adjusting user experience based on paralinguistic information | Physics | 16 | Active |
| US10135989B1 | Personalized support routing based on paralinguistic information | Electricity | 16 | Active |
| US10552843B1 | Method and system for improving search results by recency boosting customer support content for a customer self-help system associated with one or more financial management systems | Electricity | 15 | Active |
| US10748157B1 | Method and system for determining levels of search sophistication for users of a customer self-help system to personalize a content search user experience provided to the users and to increase a likelihood of user satisfaction with the search experience | Physics | 14 | Active |
| US10019988B1 | Adjusting a ranking of information content of a software application based on feedback from a user | Physics | 13 | Active |
| US11269665B1 | Method and system for user experience personalization in data management systems using machine learning | Physics | 11 | Active |
| US11436642B1 | Method and system for generating real-time personalized advertisements in data management self-help systems | Physics | 9 | Active |
| US10192569B1 | Informing a support agent of a paralinguistic emotion signature of a user | Electricity | 9 | Active |
| US10599699B1 | Processing unstructured voice of customer feedback for improving content rankings in customer support systems | Physics | 8 | Active |
| US10990996B1 | Predicting application conversion using eye tracking | Physics | 5 | Active |
| US10147424B1 | Generating self-support metrics based on paralinguistic information | Physics | 5 | Active |
| US11093951B1 | System and method for responding to search queries using customer self-help systems associated with a plurality of data management systems | Physics | 4 | Active |
| US10922367B2 | Method and system for providing real time search preview personalization in data management systems | Physics | 4 | Active |
| US10733677B2 | Method and system for providing domain-specific and dynamic type ahead suggestions for search query terms with a customer self-service system for a tax return preparation system | Physics | 3 | Active |
| US10210867B1 | Adjusting user experience based on paralinguistic information | Physics | 2 | Active |
| US10572954B2 | Method and system for searching for and navigating to user content and other user experience pages in a financial management system with a customer self-service system for the financial management system | Physics | 2 | Active |
| US10467541B2 | Method and system for improving content searching in a question and answer customer support system by using a crowd-machine learning hybrid predictive model | Physics | 2 | Active |
| US10410628B2 | Adjusting a ranking of information content of a software application based on feedback from a user | Physics | 2 | Active |
| US11144836B1 | Processing and re-using assisted support data to increase a self-support knowledge base | Physics | 2 | Active |
| US11403715B2 | Method and system for providing domain-specific and dynamic type ahead suggestions for search query terms | Physics | 1 | Active |
| US10614806B1 | Determining application experience based on paralinguistic information | Physics | 1 | Active |
| US10496637B2 | Method and system for personalizing software based on real time tracking of voice-of-customer feedback | Physics | 0 | Active |
| US10445332B2 | Method and system for providing domain-specific incremental search results with a customer self-service system for a financial management system | Physics | 0 | Active |
| US11798015B1 | Adjusting product surveys based on paralinguistic information | Physics | 0 | Active |
Source: USPTO / EPO open patent data. Inventor disambiguation is heuristic; counts are objective bibliographic measures.