Agent application and integrated call processing platform
US10075591B1 · kind B1 · utility
Assignee
Inventors
Key dates
| Filing date | May 25, 2017 |
| Grant date | Sep 11, 2018 |
| Priority date | — |
| Expiry date | May 30, 2037 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2203/256
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
Agents operating at call centers or other customer support service networks may assist large numbers of customers consecutively and in a dynamic manner. One example may include receiving a plurality of calls for customer service support from a corresponding plurality of customer devices at a call routing server, retrieving user profiles associated with the plurality of calls and identifying call information for the plurality of calls, determining at least one call is associated with a first user profile having a task deadline approaching sooner than the other user profiles, and establishing a priority for the at least one call to be processed by an agent device.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.