Contact center application creating using reusable program modules
US10101974B2 · kind B2 · utility
Inventors
Key dates
| Filing date | Jul 31, 2014 |
| Grant date | Oct 16, 2018 |
| Priority date | — |
| Expiry date | Jul 31, 2034 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F9/453
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
An application development platform transmits to a content provider system instructions that provide a user interface for developing an application that specifies a first multi-step communication flow between a communications device and a communications system. The platform receives from parameters of a program functionality for inclusion in the application, and selects one or more recommended program modules based on the parameters. The platform transmits instructions that provide a user interface for displaying the one or more recommended program modules. The platform receives data indicating a user selection of a particular program module. In response, the platform transmits instructions that provide a user interface for enabling user configuration of the particular program module. The platform receives modified parameters of the particular program module and determines a second multi-step communication flow between the communications device and the communications system based on the first multi-step communication flow and the modified parameters.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.