Praphul Kumar
36Patents
8h-index
24Co-inventors
67Inventor score
Filing activity: Sep 20, 2013 → Dec 8, 2021
Most-cited inventions
| Patent | Title | Area | Cited by | Status |
|---|---|---|---|---|
| US10346635B2 | System and method for data management and task routing based on data tagging | Electricity | 237 | Active |
| USD771643S1 | Display screen with graphical user interface | General | 61 | Active |
| US9313332B1 | Routing user communications to agents | Electricity | 60 | Active |
| USD763863S1 | Display screen with graphical user interface | General | 46 | Active |
| US9148512B1 | Routing user communications to agents | Electricity | 30 | Active |
| US8917828B2 | Multi-channel delivery platform | Electricity | 12 | Active |
| US10101974B2 | Contact center application creating using reusable program modules | Physics | 10 | Active |
| US9900438B1 | Pinning in an interactive media/voice response system | Electricity | 9 | Active |
| US9571646B2 | Routing user communications to agents | Electricity | 8 | Active |
| USD802613S1 | Display screen with graphical user interface | General | 8 | Active |
| US9185219B2 | Recording user communications | Electricity | 7 | Active |
| US9468040B2 | Multi-channel delivery platform | Electricity | 7 | Active |
| US9571636B2 | Call center builder platform | Electricity | 7 | Active |
| US9392112B2 | Flow designer for contact centers | Electricity | 7 | Active |
| US9285974B2 | Application builder platform | Electricity | 6 | Active |
| US9712481B2 | Social media feedback for routing user communications | Electricity | 5 | Active |
| US10063701B2 | Custom grammars builder platform | Electricity | 4 | Active |
| US9485359B2 | Recording user communications | Electricity | 4 | Active |
| US10484539B2 | System and method for managing interaction flow for contact centers | Electricity | 3 | Active |
| US9467563B1 | Visual interactive voice response system | Electricity | 2 | Active |
| US10015315B2 | Call center builder platform | Electricity | 2 | Active |
| US9742913B2 | Recording user communications | Electricity | 1 | Active |
| US9860379B2 | Recording user communications | Electricity | 1 | Active |
| US10027618B2 | Social media feedback for routing user communications | Electricity | 1 | Active |
| US9706050B2 | Routing user communications to agents | Electricity | 1 | Active |
Source: USPTO / EPO open patent data. Inventor disambiguation is heuristic; counts are objective bibliographic measures.