Generating self-support metrics based on paralinguistic information
US10147424B1 · kind B1 · utility
Assignee
Inventors
Key dates
| Filing date | Oct 26, 2016 |
| Grant date | Dec 4, 2018 |
| Priority date | — |
| Expiry date | Oct 26, 2036 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG10L25/63
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
The present disclosure includes techniques for selecting a response to an audio stream query. In one embodiment, an application server receives an audio stream query including content spoken by a user interacting with a voice-user interface. The application server determines a set of paralinguistic features from the audio stream query, and estimates at least a first attribute of the user based on the set of paralinguistic features. The application server identifies subject matter corresponding to the spoken content in the audio stream query, and determines two or more query responses corresponding to the identified subject matter. The application server then selects one of the query responses to present to the user based, at least in part, on the attribute of the user estimated from the set of paralinguistic features.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.