Customer-controlled recording
US10171674B2 · kind B2 · utility
0Cited by
6References
16Claims
0Family size
Inventor
Key dates
| Filing date | Oct 5, 2012 |
| Grant date | Jan 1, 2019 |
| Priority date | — |
| Expiry date | Dec 15, 2033 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M3/5191
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A recording system has an interface enabled to monitor interaction between an agent of an enterprise and a second person, recording apparatus enabled to record the interaction and to store the recording in a data repository, and software stored in and executing from a machine-readable medium, the software providing functions for controlling the recording apparatus. The software responds to inputs from the second person to control the recording apparatus.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.