S. Michael Perlmutter
20Patents
4h-index
8Co-inventors
52Inventor score
Filing activity: Dec 21, 2006 → Jan 3, 2017
Most-cited inventions
| Patent | Title | Area | Cited by | Status |
|---|---|---|---|---|
| US8135774B2 | Virtual contact center with dynamic routing | Electricity | 20 | Active |
| US8325215B2 | Trust conferencing apparatus and methods in digital communication | Electricity | 8 | Active |
| US8315374B2 | Customer-controlled recording | Electricity | 7 | Active |
| US7827290B2 | Method for integrating client WEB history and call center history into a single interaction history accessible in real time | Physics | 4 | Active |
| US9721565B2 | Method for selecting interactive voice response modes using human voice detection analysis | Electricity | 4 | Active |
| US8831183B2 | Method for selecting interactive voice response modes using human voice detection analysis | Electricity | 4 | Active |
| US10552743B2 | Recursive adaptive interaction management system | Electricity | 3 | Active |
| US9092733B2 | Recursive adaptive interaction management system | Electricity | 3 | Active |
| US9141772B2 | Trust conferencing apparatus and methods in digital communication | Physics | 2 | Active |
| US9537890B2 | Trust in physical networks | Physics | 1 | Active |
| US10289817B2 | Trust conferencing apparatus and methods in digital communication | Physics | 1 | Active |
| US9124696B2 | Customer-enabled evaluation and control of communication center agent contact | Electricity | 1 | Active |
| US9384446B2 | Recursive adaptive interaction management system | Electricity | 0 | Active |
| US9628463B2 | Trust-interactive communication applications | Physics | 0 | Active |
| USRE46243E1 | In-band signaling for routing | General | 0 | Active |
| US9979737B2 | Scoring persons and files for trust in digital communication | Physics | 0 | Active |
| USRE46060E1 | In-band signaling for routing | General | 0 | Active |
| US10726112B2 | Trust in physical networks | Physics | 0 | Active |
| US9641687B2 | Customer-enabled evaluation and control of communication center agent contact | Electricity | 0 | Active |
| US10171674B2 | Customer-controlled recording | Electricity | 0 | Active |
Source: USPTO / EPO open patent data. Inventor disambiguation is heuristic; counts are objective bibliographic measures.