System to administer insurance knowledge management tool

US10217171B2 · kind B2 · utility

Assignee

• HARTFORD FIRE INSURANCE COMPANY · US

Inventors

• Mark Wagner · Rehovot, IL
• Sandra J. Stevens · Mansfield Center, US
• Belinda A. Lellock · Clearbrook, US
• Anthony Jason Ma'luf · Winston-Salem, US
• Kurt E. Grashaw · Tariffville, US

Key dates

• Filing date: Dec 15, 2014
• Grant date: Feb 26, 2019
• Expiry date: Jun 23, 2037

Classification

• Technology area (CPC G): Physics
• CPC primary: G06Q40/08
• WIPO field: IT methods for management
• WIPO sector: Electrical engineering

Abstract

According to some embodiments, a communication may be received from a customer in connection with an insurance policy. A system may then transmit, to a service representative device, data associated with an insurance knowledge management enterprise portal displaying information to facilitate interaction with the customer. A type of insurance event associated with the communication from the customer may be determined, and customized data associated with the insurance knowledge management enterprise portal may be transmitted to the service representative device, the customized data being based at least in part on the type of insurance event associated with the communication from the customer.