Predictive analytic systems and methods
US10262268B2 · kind B2 · utility
2Cited by
5References
28Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Oct 4, 2013 |
| Grant date | Apr 16, 2019 |
| Priority date | — |
| Expiry date | Oct 4, 2033 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06N5/04
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
The methods, apparatus, and systems described herein facilitate decision-making by providing predictions of outcomes and behaviors. The methods include receiving a communication between an agent and a prospect, analyzing density of keywords in a text version of the communication to determine the type of communication and amount of value time, determining if the communication is a first meaningful contact based on the type of communication and amount of value time, and predicting a likelihood of a prospect's action based on the determination.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.